Insurance Times Awards - Young Achiever of the Year - Winner - Paul Stacy - Capita
Joining BDML in May 2004, Paul Stacy was appointed to the BDML management board five months later, in the position of operations director, making a significant impact to the team, and a valid contribution to the following achievements:
- Leading BDML's operation through a period of significant change including the integration of key functions as a result of the Capita purchase, Paul played a critical role in the company's achievements
- Developing and delivering balanced scorecards to 300 operational staff, team managers and managers via consultative working groups in each department
- Designing a weekly dashboard report that presents key performance metrics to management in a way that enables faster and better decision-making and makes operational performance transparent
- Building an Erlang-C staffing tool that managers use to optimise team shifts patterns and determine staff requirements
- Working with compliance to ensure all aspects of BDML's operation are compliant and documented in accordance with the FSA insurance conduct of business rules
- Taking over the management of the systems and accounts departments within BDML.
Mark Townsend, chief operating officer of BDML said: "Paul has made an astonishing start to his career in the industry and has demonstrated a rare ability to harness his extensive technical skills, admirable commitment and creativity in the pursuit of BDML's business objectives."
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