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Firm name: BDML Connect Ltd
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1 January 2011 to 30 June 2011
Brands/trading names covered:
| 1 |
A |
B |
C |
D |
E |
| |
Number of complaints opened |
Number of complaints closed |
Complaints closed within 8 weeks (%) |
Closed complaints upheld by firm (%) |
| 2 |
Banking |
|
|
|
|
| 3 |
Home Finance |
|
|
|
|
| 4 |
General insurance & pure protection |
1294 |
1276 |
94.28% |
59% |
| 5 |
Decumulation, life and pensions |
|
|
|
|
| 6 |
Investments |
|
|
|
|
To put the above figures into context:
- The number of complaints received during the period 1 January to 30 June 2011 is equivalent in volume to 0.22% of the total number of in force policies as at 30 June 2011
Branding/trading names covered:
Admiral, American Express, Argos, Asda, Aviva, Buddies, Castle Cover, Civil Service Insurance, Countryside Alliance, Coverbox, Debenhams, Esure, First Alternative, Halifax, Healthy Pets, Homebase, Premium Scanner, IGO4, JC Griffith, JBI, Kwik Fit, Masterquote, Mitchell, Money Pages, Motorhome Ticket Club, PDSA, PETID, Petwise, Premium Search, Protect Your Bubble, RAC Premium Search, RIAS, Streamline, Thornside, Touchline, UIA, Ultimate and VIP.
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